International & National Principles, Rights and Responsibilities
of Older Persons
National Statements - Charter of Rights to Community
Care for Older People in the United Kingdom
The following Framework for a Charter of Rights to Community Care
for Older People was developed by Age Concern England in 1989
for community care providers throughout the United Kingdom. The
purpose was to give them a model which they could use in developing
similar charters at the local level in full consultation with
older people and other concerned persons and groups. Age Concern
urged "every care providing agency to develop its own charter
outlining its role in relation to older people, the principles
underlying this, and the services that could be offered to them
and their carers." For further information, contact:
Age Concern England
1268 London Road
London SW16 4EJ
England Fax: 44/181-679-6069
FRAMEWORK FOR A CHARTER OF RIGHTS TO COMMUNITY CARE FOR OLDER
PEOPLE IN THE UNITED KINGDOM
Statement Of Purpose
Each older person has the right to a life which maintains personal
independence, safeguards privacy, offers genuine and informed
choices, provides opportunities to enjoy and contribute to society
as fully as possible and meets her/his social, cultural and individual
If such an independent life involves a degree of risk which the
older person accepts, the authority will respect such a wish and
endeavor to support the individual wherever possible.
Rights For Individual Older People
- The right to receive a list of the services the organisation
provides (if a statutory service include separate lists showing
what the authority must, may and could provide).
- The right to easily understood information about services
and the ways in which they are provided.
- The right to know how information can be obtained and to obtain
that information in a straightforward way.
- The right for older people and their carers to receive an
assessment of their needs and to know how to obtain this.
- The right to know who makes decisions and on what basis this
- The right to know how services will be provided and who will
provide them for older people and their carers and how services
can be re-arranged if required.
- The right to obtain a statement of the resources available
to those who provide services.
- The right to be asked about the quality of services provided
and that any views are recorded.
- The right of access to a complaints procedure and how to find
out about this.
- The right to confidentiality, access to any information held
on file, and to know on what basis any information might be
shared with others.
- The right where necessary to an advocate, and a transcription
or interpreting service.
- A guarantee that these rights to older people and their carers
will be upheld.
- The guarantee that the charter will be respected and its provisions
regularly reviewed in the light of shortcomings or new legislation.